Content and Moderation Policy

1. Principles

• Reviews are removed only for the published reasons below, never for being negative.
• Money never affects moderation, a review's visibility or its order.
• We don't edit what reviewers write, except to remove personal data.
• Every decision is logged with its reason, and counts are published in our transparency report.

2. Reasons we decline or remove reviews

• Completion couldn't be verified
• Written by an insider or competitor
• AI-generated or duplicate text
• Contains personal data
• Harassment
• Hate speech
• Profanity
• Off-topic
• Illegal content

3. How moderation works

• Every new or edited review is checked by a moderator before it appears, usually within 2 business days.
• Moderators see the completion proof and automated signals (for example, several reviews from the same network, sudden spikes, near-identical text, or a reviewer email on the school's domain). Signals never decide anything on their own.
• The reviewer is emailed the decision and the reason.

4. Appeals

A reviewer can appeal a rejection or removal once, from My reviews. A moderator decides within 5 business days and explains the outcome.

5. School flags and responses

Schools can flag a review they believe breaks this policy. Only moderators decide, usually within 5 business days, and both the school and the reviewer receive the reason. Schools can post one public response per review, labeled with their name.

6. Student agreements

Under the Consumer Review Fairness Act, a contract can't stop customers from reviewing a business. We never remove a review because a school cites a student agreement, and we log every such request.

7. Legal takedowns and copyright

Use the report form for personal data, copyright (DMCA) notices, other legal concerns or school disputes. We review each request, act where the law or this policy requires, and reply by email. Copyright notices should identify the work, the infringing material, your contact details and a good-faith statement.

8. Listing information

Schools can edit their own listings. Changes to prices, outcomes, accreditation and job guarantees are checked before they go live, and every edit is logged. Facts we have verified ourselves are labeled and can only be changed by contacting us.